Return/Refund Policy

At Red Skies Collective, we take great pride in creating custom-made items that are tailored specifically for each customer. We want to ensure that you are completely satisfied with your purchase. Please review our return policy below:

All Sales are Final: Due to the nature of our products being custom-made to order, we regret to inform you that all sales are final. We do not offer refunds or accept returns for a change of mind or if you simply no longer want the item.

Exchanges (if applicable): We understand that rare circumstances may arise where an item may be defective or damaged. In such cases, we offer exchanges for the same item only. If you need to exchange a defective or damaged item, please contact us within 7 days of receiving your order to initiate the exchange process. We will provide further instructions on how to proceed with the exchange.

Return Eligibility: To be eligible for an exchange, the item must be unused, in the same condition as when you received it, and in its original packaging. We reserve the right to reject any exchanges that do not meet these criteria.

Process for Exchanges: If you are eligible for an exchange, please contact us within the specified timeframe. We will guide you through the process and provide instructions on returning the item. Please note that you will be responsible for any shipping costs associated with the exchange.

Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your exchanged item. Shipping costs for exchanges are the responsibility of the customer and are non-refundable.

Please understand that our items are custom-made to order, and we put significant time and effort into creating each piece. We strive for exceptional quality and customer satisfaction. If you have any questions or concerns, please don't hesitate to contact us. We are here to assist you and ensure that you are pleased with your Red Skies Collective purchase.